General Terms & Conditions of Services, Sale & Delivery

These are the general terms and conditions of Hot Finds Experiences, a company registered in the Netherlands (Chamber of Commerce no. 77220641) with its registered office at Transformatorweg 24, 1014AK Amsterdam.

1. General: Definitions

Hot Finds Experiences acts as an online platform connecting users with third-party providers of travel services (like accommodation, tours, and guides) and related products. Hot Finds Experiences does not directly own, operate or provide these services or products and is not a tour operator.

The following definitions apply in these terms and conditions:

  • Group Applicant: A person booking on behalf of themselves and/or others.
  • Product: Travel and/or travel-related items offered by Partners.
  • Service: Travel arrangements and/or services offered by Partners.
  • Partner: A third party company or individual who provides travel services or products listed on Hot Finds Experiences’ platform.
  • User: Anyone using Hot Finds Experiences’ platform, including those who visit the website or app, use our services, or enter into a booking agreement with Hot Finds Experiences.

These terms and conditions govern the entirety of Hot Finds Experiences’ offerings, including information, booking, and other services. Any exceptions to these terms must first be agreed to in writing.

In addition to these general terms and conditions, the specific terms and conditions of the Partner providing the service or product will also apply. If there are any conflicts between the terms, the general Hot Finds Experiences terms will apply preferentially.

2. Booking Process

  1. Users/Group Applicants submit booking requests through the Hot Finds Experiences platform.
  2. Hot Finds Experiences verifies availability with the Partner and confirms receipt of the deposit (see section 4).
  3. The Partner contacts the User/Group Applicant directly to confirm the booking, providing the total price, details, and payment instructions.
  4. Users/Group Applicants must review confirmations carefully and immediately report any errors in writing to the Partner.

Hot Finds Experiences’ sole contractual responsibility is to facilitate the booking process between the User and Partner. Hot Finds Experiences is not responsible for the actual provision of the travel services or products themselves.

Group Bookings

Group Applicants confirm they are authorized to book on behalf of all group members, including making payments. The Group Applicant is responsible for ensuring all group members are aware of and agree to these terms and conditions.

3. Prices

Hot Finds Experiences makes effort to keep it’s information and prices up-to-date. However, prices may vary due to fluctuations in exchange rates. 

The confirmed price and payment details are included in the booking confirmation. In the event of a pricing error, Hot Finds Experiences reserves the right to correct it after confirmation. User will then have the option to either pay the correct price or cancel the booking for a full refund.

Price adjustments may also occur due to changes in taxes, third-party fees, or exchange rates. However, there will be no change to prices within 20 days of the start of a booked Service.

4. Payments & Cancellations

Hot Finds Experiences requires deposits and final payments according to these terms and the Partner’s own payment terms. Payments are processed as instructed by the relevant Partner.

For Services:

  • A 20% deposit is due immediately upon booking. This deposit is refunded if the service is unavailable.
  • The remaining 80% is due to the Partner 60 days before the service start date, following their payment instructions.

For Products:

  • The full price is due to the Partner, following their payment instructions.

Payment confirmations are issued after successful transactions.

Currency Exchange

Hot Finds Experiences is not liable for currency fluctuations. If such changes occur, Users/Group Applicants will compensate Hot Finds Experiences for any verifiable losses. Refunds are made via bank transfer in the recipient’s currency, with any associated fees covered by the User/Group Applicant.

5. Changes, Cancellations & Refunds

To change or cancel a booking, User must inform Hot Finds Experiences in writing as soon as possible. User will be responsible for any additional costs incurred by Hot Finds Experiences or the Partner due to User’s request. Hot Finds Experiences may charge a minimum fee of €50 for changes.

Cancellation fees depend on when User cancels:

  • No fee if cancelled within 24 hours of booking.
  • 20% of the total price if cancelled more than 60 days before the service start date (Hot Finds Netherlands or the Partner may charge more if their costs are higher).
  • 100% of the total price if cancelled within 60 days of the service start date.

If Hot Finds Experiences or Partner needs to modify or cancel a booking, Hot Finds Experiences will contact User/Group Applicant as soon as possible to find a solution.

6. Complaintes

Hot Finds Experiences carefully selects reputable Partners who comply with local laws and regulations. However, safety and service standards can vary between countries and may not always align with those in User’s home country.

As a booking platform, Hot Finds Experiences can not assume responsibility Partner’s actions or performance.

In the event User has an issue with a Product or Service and wishes to submit a complaint, User must contact Partner directly. If the complaint cannot be resolved during User’s trip, User should contact Partner in writing within 30 days of the booked service. User must also notify Hot Finds Experiences of Partner’s failure to provide booked services or inadequacies. Where possible, Hot Finds Experiences will try to find an appropriate solution.

7. Visas, Passports & Travel Regulations

User is responsible for obtaining and carrying all necessary travel documents, including valid passports and any required visas for their specific destinations and activities. Hot Finds Experiences provides general travel information but cannot guarantee its accuracy or completeness. Always consult official sources for the most up-to-date requirements before your departure. Hot Finds Experiences is not liable for any issues arising from incorrect or missing documentation.

8. Insurance

User must arrange appropriate travel insurance before the start of the booked Service. This insurance should cover travel cancellation costs, medical emergencies (including overseas coverage), adventurous activities, personal liability, lost/damaged belongings, and travel disruptions. Booking with Hot Finds Experiences confirms User has suitable insurance. Hot Finds Experiences is not liable for any issues arising from inadequate or missing coverage.

If User needs to withdraw from the Service due to illness, self-isolation, or quarantine, User is responsible for meeting the insurance company’s requirements for any claim. Hot Finds Experiences is not obligated to provide refunds in such situations.

9. Liability & Responsibility

Hot Finds Experiences relies on the information provided by Partners regarding their Products and Services. While Hot Finds Experiences strives for accuracy, errors may occur, and Hot Finds Experiences does not guarantee the completeness or correctness of such information, including pricing. This also applies to information from other third parties.

User must verify all booking details, including the price, at the time of booking. Hot Finds Experiences is not responsible for subsequent changes to such information and/or price.

Hot Finds Experiences does not guarantee the availability of Products or Services offered by Partners, nor is Hot Finds Experiences liable for Partner’s performance of the booked Product or Service.

In any case, Hot Finds Experiences maximum liability for damages related to this agreement is limited to twice the amount User paid for the Products or Services giving rise to the liability. 

For Services, any liability of Hot Finds Experiences expires one year after the Service’s start date. 

Hot Finds Experiences is not liable for any Products provided by Partner.

User/Group Applicant is solely responsible for the accuracy and legitimacy of all bookings made through Hot Finds Experiences. Any bookings made in bad faith or with fraudulent intent, false information, or incomplete personal data will be considered a breach of these terms and may result in legal action.

Safety standards vary across countries and may differ from those in Users home country. Hot Finds Experiences strongly advises Users to review travel advisories and safety information from reliable sources, such as their government’s travel advisories, for their specific destination before departing.

10. Intellectual Property and Website Usage

All trademarks, trade names, and logos used on this platform are the exclusive property of Hot Finds Experiences. Unauthorized use is strictly prohibited.

The content on this website, including text, images, and design elements, is primarily owned by Hot Finds Experiences and is protected by copyright and other intellectual property laws. Content provided by Partners remains their property.

Except for personal, non-commercial use within the platform, no content may be copied, reproduced, distributed, or otherwise used without the express written consent of Hot Finds Experiences or the relevant Partner.

Links to external websites are provided for convenience. Hot Finds Experiences does not endorse or control the content of these sites, and our Privacy Policy does not extend to their data practices.

11. Data Protection

Hot Finds Experiences will use personal Data of User for administrative purposes, statistical analysis, marketing, customer service, profiling, understanding Users preferences, and improving our services. We may share this data with our Partners for these purposes. You have the right to request a copy of the data we hold about you and to correct any inaccuracies. Our full Privacy Policy, detailing how we collect and process your data, is available on our website. By using our platform, you agree to the terms of this policy.

12. Additional Provisions

Hot Finds Experiences reserves the right to add supplementary terms and conditions for certain travel offerings or destinations.

All communication between Hot Finds Experiences and User is to be undertaken through email whenever possible.

If any part of these terms is found invalid, the rest will remain in effect. We will replace any invalid terms with valid ones that best match the original intent, keeping in mind the overall purpose of these terms and conditions.